Frequently Asked Questions

Last updated: September 3, 2025

Plain-English answers to common questions. For the legal version, see our Terms of Service.

Eligibility & Account

You must be 18+. Keep your login safe—purchases made under your account are your responsibility.

Orders, Pricing & Payments

Prices may change; we charge your chosen method through a secure processor (e.g., PayPal/Venmo/card). We may cancel/refund for errors or suspected fraud.

Subscriptions (if offered)

If you choose auto-deliveries, they renew until you cancel before your next bill date. Partial periods aren’t prorated unless required by law.

Shipping, Risk of Loss & Delivery

We ship to the destinations shown at checkout. Delivery times are estimates. Risk of loss passes to you when the carrier receives the package—please inspect your order on arrival.

Returns & Refunds

Check our Returns & Refunds Policy for windows, condition rules, and how to start a return.

Product Safety & Non‑Medical Use

For external use only. Patch test first. Stop use if irritation occurs. Our products aren’t intended to diagnose, treat, cure, or prevent disease. Review ingredients and consult your physician if needed.

Intellectual Property

Our name, logo, site content, and product images are protected. Please don’t copy or reuse without permission.

Acceptable Use

Don’t break laws, hack, scrape, or upload harmful content. No automated bots without permission.

Reviews & User Content

Share only content you own. You allow us to show it on the site and in marketing. We may remove content that violates our Terms.

Marketing Communications

We send transactional emails about your order and optional promotions. You can unsubscribe from promos anytime. Standard rates may apply for texts.

Third‑Party Services

Payment, shipping, and other linked tools have their own policies. Your use of those services is subject to their terms.

Disclaimers

Products and the site are provided “as is” to the extent the law allows.

Limitation of Liability

We’re not liable for indirect or special damages. Any claim is capped at what you paid for the product.

Indemnification

If you misuse the site or breach our Terms, you agree to cover resulting claims and costs.

Dispute Resolution & Governing Law

Nebraska law applies; disputes are handled in Douglas County, Nebraska. No class actions.

Changes to the Terms

If we change the Terms, we’ll update the page and date. Using the site means you accept updates.

Contact

Email us at etnaturals@outlook.com. Mailing address available upon request; a returns address will be provided during the RMA process.

Need more detail? See the full Terms of Service, Privacy Policy, and Returns & Refunds Policy.